Financial Services Guide (FSG)

Who we are

The financial services described in this Financial Services Guide (FSG) are provided by:

Cohabit Insurance Pty Limited
Trading as Cohabit Insurance
ABN 77 694 152 308
Level 9, 32 York Street, Sydney NSW 2000
insurance@cohabit.com.au

Cohabit Insurance is an Authorised Representative (No. 001319809) of:

Bellrock Advisory Pty Ltd (Bellrock)
ABN 78 611 143 410
Level 25, 171 Sussex Street, Sydney NSW 2000
+61 2 9188 2460
contact@bellrockadvisory.com
www.bellrockadvisory.com

Bellrock holds Australian Financial Services Licence (AFSL) No. 520281. Bellrock is responsible for the financial services Cohabit Insurance provides to you, and for the content and distribution of this FSG. Cohabit Insurance distributes this FSG with Bellrock's authority.

Why we are not "independent"

Under section 923A of the Corporations Act, we are not permitted to describe ourselves as independent, impartial or unbiased.

This is because:

• We may receive commission or other benefits when we provide personal advice about insurance products; and/or
• We typically consider insurance products from insurers and providers we regularly deal with (our preferred product providers).

Further detail about these arrangements is outlined below. If you would like clarification about how this may impact you, please ask us.

About this FSG

This FSG is designed to help you decide whether to use our services. It explains:

• The financial services we are authorised to provide
• How we are paid
• Any relationships or potential conflicts of interest
• Our complaints process (internal and external)
• The compensation arrangements in place

Please retain this document for your records.

The services we are authorised to provide

Cohabit Insurance is authorised to:

• Provide advice in relation to general insurance products
• Arrange and deal in general insurance products for wholesale and retail clients
• Provide claims handling and settling services

Unless we tell you otherwise, we act as your adviser.

Will you receive personal advice?

Not always.

In some circumstances, we will ask for information about:

• Your objectives
• Your financial situation
• Your needs

This allows us to provide advice that is appropriate to you.

If we do not ask for this information — or if you choose not to provide it — any advice you receive may not be appropriate for your circumstances.

Where we provide personal advice, we will give you additional documentation (usually a Statement of Advice (SOA)). This will outline:

• The advice we have provided
• The basis for that advice
• Relevant remuneration and associations

You should carefully read any warnings included in an SOA or other advice documents before making decisions.

Our advice reflects the information available at the time it is provided. We will review your insurance arrangements when you inform us of relevant changes to your circumstances.

Scope of product consideration

When recommending insurance, we typically consider policies offered by insurers we regularly deal with.

In advising you on costs and terms, we do not compare all products available in the market — only those available through our established insurer relationships.

Product Disclosure Statements (PDS)

If we arrange an insurance policy for you, we will provide you with a current Product Disclosure Statement (PDS), unless you already have one.

The PDS contains important information about the policy and will help you decide whether to proceed.

Contractual liability and your insurance cover

Commercial contracts often contain clauses such as indemnities or "hold harmless" provisions. These may:

• Limit or affect your insurance cover
• Allow an insurer to reduce cover
• In some cases, allow an insurer to refuse indemnity

You should seek legal advice before signing any contract containing such provisions and notify us of any relevant clauses before entering into them.

How you instruct us

You can provide instructions by post, phone or email using the contact details listed above.

Fees, commissions and how we are paid

Premiums

Insurers charge a premium that includes applicable taxes, charges and levies.

We often receive commission from insurers, calculated as a percentage of the premium (excluding government charges). In some cases, we may also charge you a fee. All commissions and fees will be clearly disclosed on your invoice.

You must pay invoices within the timeframe stated.

If a policy is cancelled or amended and a premium refund is issued:

• We will retain any fees charged; and
• We may retain commission in accordance with our insurer arrangements; or
• We may charge a cancellation fee equal to any reduction in commission.

Trust account

Premiums you pay us are held in our trust account. We retain our commission and remit the balance to the insurer.

We may earn interest or investment returns on funds held in trust. We retain any such interest or return.

Commission calculation

Our commission is calculated as:

X = Y% × P

Where:

• X = our commission
• Y% = insurer commission rate (0%–20%)
• P = premium paid (excluding government fees and charges)

Additional fees

We may charge:

• An administration fee (in addition to commission)
• A flat fee for arranging insurance
• A time-based advisory fee
• An annual management fee

We will disclose applicable fees before arranging cover.

Referral arrangements

We may pay referral commissions of up to 15% of the insurer's basic premium to third parties who refer clients to us. These payments are made from our commission or fees — not in addition to them.

We will confirm the dollar amount before placing cover.

Employee remuneration

Our employees are paid a market salary and may receive performance-based bonuses.

If we provide personal advice, we will disclose any fees, commissions or benefits received by us, our associates, or referring parties.

Claims handling and settling services

If we provide claims handling or settling services, we will inform you of any fees, commissions or other payments associated with those services.

Premium funding

If we arrange premium funding:

• We may receive commission (0–3% of funded premium); and/or
• We may charge a fee.

Commission is typically calculated on the funded premium (including government charges).

You may request details of how our commission compares with other available funding arrangements.

Privacy and record keeping

We maintain records of:

• Your personal profile
• Policies arranged
• Advice and recommendations provided

We retain FSGs, SOAs and PDSs as required by law.

We are committed to protecting your privacy. A copy of our Privacy Policy is available on request or at www.cohabit.com.au.

You may request access to your file at any time.

Complaints

If you have a complaint, please contact us.

We aim to resolve complaints promptly. If your complaint is not resolved within 14 days, please contact our Complaints Officer:

compliance@cohabit.com.au
Level 9, 32 York Street, Sydney NSW 2000

If we cannot resolve your complaint to your satisfaction, you may refer it to:

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
1800 931 678
info@afca.org.au
www.afca.org.au

AFCA provides fair, independent and free dispute resolution services.

Professional indemnity insurance

Bellrock maintains professional indemnity insurance that:

• Covers Cohabit Insurance
• Covers our employees and representatives
• Covers former representatives
• Meets the requirements of section 912B of the Corporations Act

This policy is in place to compensate clients for losses arising from our financial services conduct.